Lottomart FAQ — Everything You Need to Know

About This FAQ

This page is our central Lottomart help resource, covering the topics that matter most to players in Great Britain. Whether you are brand new to the site or a returning player with a specific question, you will find clear, honest answers here. We keep this page up to date so you always have a reliable first port of call before reaching out to Lottomart support directly.

Use the sections below to jump to the topic you need. Each answer is written in plain language, without jargon, so you can get the information and get on with enjoying the games. If your question is not covered here, our support team is ready to help — details are in the contact section further down.

For live updates on offers and new game releases, visit our Promotions page or browse the full catalogue on the Slots page.

Getting Started

Creating your account

Registering with us is straightforward and takes only a few minutes. You will need to provide your name, date of birth, address and contact details, plus a valid email address. All players must be aged 18 or over to open an account — this is a firm requirement for all GB-facing gaming sites. Once your details are submitted and verified, your account is active and ready to use.

After registration you can log in from any device — desktop, tablet or mobile — and access the full range of games and features. If you run into any difficulty during sign-up, our Lottomart support team can walk you through the process step by step.

We operate under the oversight of the Gambling Commission, the regulatory authority for online gaming in Great Britain. That means your account and your funds are handled to the standards required by that body.

Verifying your identity

Identity verification is a standard step required by gaming regulations in the GB market. We may ask you to provide a copy of a photo ID and a proof of address document at some point during your time with us — this is normal and applies to all accounts. Completing verification promptly means there are no delays when you want to manage your account.

Documents are reviewed securely, and the process is designed to be as quick and simple as possible. If you have questions about which documents are accepted, reach out via Lottomart help channels and a member of the team will advise you.

Keeping your account details accurate and up to date also ensures a smoother experience every time you visit the site. Please update your information if anything changes.

Our Games

The games catalogue

Our game library includes titles from NetEnt, Microgaming, Pragmatic Play and Blueprint, among other respected studios. Each of these providers is recognised across the industry for delivering high-quality, well-tested content — and every game available on our site has been produced to meet the technical and fairness standards expected in the regulated GB market.

Studios such as Microgaming and Blueprint bring a varied catalogue of slots, jackpot games and table titles to our lobby. NetEnt and Pragmatic Play contribute popular slot series alongside live casino content, giving you a genuinely wide choice from a single account.

The catalogue covers slots, jackpot games, live casino tables, table games including roulette and blackjack, and scratch-style instant titles. Browse the full selection from the main lobby or use the category navigation to filter by game type.

Live casino tables

Our live casino section brings real-time table games streamed directly to your screen. You can join live roulette, live blackjack, live baccarat and a range of game-show-style titles, all hosted by professional dealers. The experience closely replicates the atmosphere of a physical casino floor, with the convenience of playing from wherever you are.

Live tables are available throughout the day and into the evening, with a variety of stake levels to suit different players. You will find the full live casino selection listed under the Live Casino section of the lobby.

For a full guide to what our live tables offer, see our dedicated Live Dealer page.

Jackpot games

Jackpot slots sit in their own section of the lobby, making them easy to find. These titles pool a growing prize that can be won by any eligible player at any time during a spin. The size and mechanics of each jackpot differ by game — some offer a single top prize, while others have tiered jackpot levels.

Jackpot games from providers such as Microgaming and Pragmatic Play are well represented in our selection. The current jackpot values are displayed on each game tile in the lobby so you always know what is at stake before you open a title.

For an overview of all game types available, head to our Slots page, where the full catalogue is presented with category filtering.

Bonuses and Promotions

Welcome offer

New players are eligible for a welcome bonus when they register and make their first deposit. The specific terms of the welcome offer — including any free spins component — are shown in full on the Promotions page and at the point of registration. We encourage you to read those terms carefully before opting in, so you know exactly what applies to your account.

Certain promotions include free spins on selected slot titles — check the Promotions page for what is currently running. Offers change from time to time, so the current details on the official site always take precedence over any general description here.

For a full breakdown of the different promotion types we run, visit our Bonus Types page, which explains each format in plain language.

Bonus terms and wagering

Every bonus we offer comes with terms attached, including a playthrough condition that must be met before any winnings from bonus funds can be withdrawn. The specifics vary by promotion — the full conditions are always stated on the promotion detail page and in the relevant terms document.

We explain how wagering works in more detail on our Wagering Requirements page. Reading that page before claiming a bonus will help you understand what is expected and avoid any surprises later.

If you have a specific question about an active bonus on your account, the Lottomart support team can review your account and explain your current position.

Mobile Play

Playing on your phone or tablet

Our games are playable directly through your mobile browser, and the site is also available via the App Store. The mobile experience is designed to deliver the same full game catalogue and account features you would find on a desktop. No functionality is removed or downgraded for mobile users — you can browse, deposit, play and manage your account from any supported device.

Android users can find us on Google Play as well as through the mobile browser. Both routes give you the same responsive site, optimised for touchscreens. No account transfer or separate sign-up is required — your existing login works across all devices.

For a deeper look at the mobile experience, including tips on getting the best out of play on the go, see our Mobile Casino page.

Deposits and Withdrawals

We offer a range of ways to fund your account and to request withdrawals. The available options, along with any applicable minimum and maximum amounts, are listed in the cashier section of your account once you are logged in. For a full overview of how deposits and withdrawals work with us, including any processing notes, visit our Payment Methods page.

Processing times and available options can vary and are subject to the current terms on the official site. We recommend checking that page for the most up-to-date information before initiating a withdrawal, as details can be updated from time to time.

If a transaction does not appear as expected, reach out via Lottomart support and a member of the team will investigate on your behalf.

Responsible Gambling

Playing responsibly is important to us. We provide a set of account tools that let you set limits on deposits, losses and session time — these are available directly from your account settings. If you need to take a break from gaming, you can use the self-exclusion option, which prevents access for a period you choose.

All players must be 18 or over. If you are concerned about your own gambling habits or those of someone you know, free and confidential support is available from independent organisations in Great Britain. Our Responsible Gambling page lists those resources alongside the tools available through your account.

We take our duty of care seriously, and our team is trained to identify and respond to signs of problem gambling. If you have any concerns, please do not hesitate to reach out to Lottomart support.